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media
+ culture
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the modo debacle:
a wireless fable
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seperated at birth?
a. the invaginated,
rubbery modo device. | b. biopod from cronenberg's existenz
September 2000: we hit New
York for the kind of weekend that sounds romantic but really consists
of two jet-lagged, thirtyish types trying to recover from jetBlue's
seating arrangements while running a whirlwind orbit of friends and
museums and restaurants.
We did get to see the new
Rose Planetarium
at the American Museum of Natural History, Christian de Portzamparc's
LVMH
Tower, and some great stuff at MoMA (Harry
Callahan!). And we only narrowly missed a fresh batch of KrispyKremes.
But I have to admit the thing that really caught my eye that weekend
was an intriguing ad for a new wireless device - as I was later to find
out, part of a spare-no-expense, $20 million Wieden+Kennedy
ad campaign.
The thing was called modo.
It looked great - sorta orgonic, if you
wanna know the truth; one
reviewer described it as "Cronenberg-inspired blob, and I mean
that in a positive way"- and it seemed to promise instant street
cred. Modo touted itself
as a realtime guide to all the mystery and density of city life, selling
for under $100. That's right: one-time purchase, no service fees.
Two conflicting thoughts
leapt to mind immediately: one, where is the business model?
And two: where can I get one?
So I rushed off to the now
defunct modo.net, very consciously betting $99 on a dark horse. I was
captivated: it seemed like here was a company that had decided to invest
everything on design, offering a precisely-targeted service to an audience
that was likely to appreciate that salient fact. A little digging revealed
that modo was produced by a company called Scout Electromedia, one of
the idealab! stable
of incubees. Undeterred by the idealab! reputation, I clicked on order
now.
A week or so later, the package
arrived. My first reaction: mmmmmm, modo. As appealing physically
as its business model was nonsensical, it consisted of a palm-ready
milkylucent pod with a spiny,
rubbery lip to protect the screen. The interface was stripped down to
a few buttons and a jog dial that engaged with a satisfying click.
But would the pleasure of
the object itself entice enough people to part with $99, when similar
content was and is available free of charge on platforms
people already owned?
The assumption - naive at
first blush, and at second - was clearly that this would not be an issue,
that sufficient ad revenue would flow in to support the costs of operating
a multi-city wireless network and of providing content for it. Although
Scout apparently made a small profit on every unit shifted online, and
only took a small hit on those moved through partners like Virgin Megastores
and DKNY, one wonders what might have happened had idealab! instead
spent that $40 million developing minute-hip content for the Palm.
Because content, at least,
was something they got note-perfect. It
looked, even for a moment, as if one sensual, easy-to-use device would
supplant stacks of free weeklies and their scattershot recommendations,
and I couldn't have been happier. Because I count myself among the relatively
plugged-in, and even so can't help but feeling like there's always something
more interesting going on just out of reach.
Modo assuaged that sense
with clued-in, sassy, deadpan listings of the things I'm interested
in: dive bars, obscure HK films, cheap-chablis-and-cheddar-cubes gallery
openings. I felt instantly known when I clicked on a review of
an Oakland dive bar, and got a rant about trying to impress the androgynous
cutie with a stiff Cuba Libre as the New York Dolls blare in the background
"and your ex is doing blow in the toilet stall, without you."
The review for my favorite hole-in-the-wall Indo-Pakistani joint referred
to "hirsute assassins." It was cackle-raising stuff.
It sold itself, too. I showed
mine to a friend and hadn't gotten an explanation halfway out my mouth
before he was asking me where to get one. I showed it to the VP/Creative
at work and practically before I turned the thing on she wanted to buy
her sister one for Christmas.
And yet we all circled, eventually,
back to the sheer dunderheaded economics of the proposition. How in
the world did modo intend to support a daily upload (in each of four
cities, yet) from a stable of hippish content providers, once their
target audience was saturated?
I think we all knew, going
in, that it was going to be a short, wild ride. The shocker is just
how short it was: one morning Jean tried to turn modo on, to no avail,
and we simply figured that the batteries had run down, not that we'd
been burned once again by the Curse of the Early Adopter. Of course,
when I got to work and peeped FuckedCompany,
it didn't take long to put two and two together.
I'm not sure the idiosyncratic
modo model is generalizable enough to stand as a warning to those prepared
to rush into the wireless space. Not many companies are lucky (?) enough
to burn through $40 million in 90 days, and fold the morning before
their launch party. And I don't ever want to advocate any sort of conservatism
or timidity. My fear is, though, that the spectacular way in which modo
crashed and burned will inhibit other attempts to launch odd, niche
devices and services, when the real demon is retarded economics. My
hope is that people will absorb the message without having to guillotine
its gorgeous, biomorphic messenger.
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