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 INSTALL AND PRESALES SUPPORT SERVICE
To create an Install or Presales incident, please click the appropriate product link on the left.
Service Description
This service offers Borland customers free technical support on the installation
of "Group B" Borland
products. Questions will be answered concerning the local installation of Borland
products on workstations during the first 30 days after the first service call.
Service Features
- Access to a Borland Support Engineer.
- Install Support: Support during installation and opening of samples shipped with the Borland Group B product.
- Presales Support: Offers assistance to customers who have questions regarding the features and capabilities of Borland Group B products prior to purchase.
- Questions will be answered for "Group B"
products.
- Questions on usability, customer specific application code, debugging, the creation of programming samples, connecting to database servers, etc., as well as pre-release or trial versions are not supported under this service.
- The service will be provided for Borland Group B products used in accordance with the defined hardware and operating system requirements only.
Requirements
- Upon creating a support incident, the customer will receive a Support Reference Number that should be used in all communication regarding the incident.
- The customer should provide a clear, detailed description of the problem or the question and where applicable provide a test case that demonstrates problem.
Terms and Conditions
- Borland will endeavour to provide resolutions to questions within a reasonable time. If the nature of the question prevents Borland from providing a resolution within a certain period, Borland will contact customer to inform customer when a resolution can be expected.
- Borland reserves the right to advise Customer to use Borland's consulting or support organizations for additional assistance in resolving problems that are not installation or presales incidents. Such services would be subject to Borland's then current fees and terms.
- The services apply only to Borland developed software and not to third-party technology which may be bundled with the Borland software product.
- All services are provided subject to the current Borland Support Program's Terms and Conditions.
Our goal is to respond via email to install cases within 1 business day and presales cases within 2 business days. You will be able to view your case and add notes to it once you receive a confirmation email.
If you are experiencing problems using this system, please contact the Developer
Support Administrator. We are not able to respond to any requests for
technical support sent to this email address.
To create an Install or Presales incident, please click the appropriate product link on the left.
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