{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T12:49:38Z","timestamp":1770986978771,"version":"3.50.1"},"reference-count":12,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2001,10,1]],"date-time":"2001-10-01T00:00:00Z","timestamp":1001894400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,10,1]]},"abstract":"<jats:p>Examines a range of reasons relating to ISO 9000 series certification and the implementation of total quality management (TQM). Identifies five different types of strategies in relation to the approach taken to ISO 9000 series certification and defines their key characteristics. Also identifies and describes four different types of TQM maturity, following the achievement of ISO 9000 registration. Points out that the development of a TQM approach to managing a business is based on the emotional commitment of the chief executive officer, the understanding and knowledge of the management team about TQM, appropriate systems to stimulate, guide and direct TQM activities, and the involvement and participation of employees in the business. The findings indicate that ISO 9000 series registration can be a tool for organisational change, but only if the organisation has a plan to develop its approach to the management of quality on the principles of TQM.<\/jats:p>","DOI":"10.1108\/eum0000000005731","type":"journal-article","created":{"date-parts":[[2002,11,18]],"date-time":"2002-11-18T17:23:03Z","timestamp":1037640183000},"page":"323-331","source":"Crossref","is-referenced-by-count":23,"title":["The ISO 9000 series as a tool for organisational change"],"prefix":"10.1108","volume":"7","author":[{"given":"A.","family":"van der Wiele","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A.R.T.","family":"Williams","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A.","family":"Brown","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"B.G.","family":"Dale","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021420041815400_b1","unstructured":"Blackham, A. (1992), \u201cThe value of ISO 9000 registration; conclusions of an international survey\u201d, Bywater PLC."},{"key":"key2022021420041815400_b2","doi-asserted-by":"crossref","unstructured":"Brown, A. and van der Wiele, A. (1996), \u201cA typology of approaches to ISO certification and TQM\u201d, Australian Journal of Management, Vol. 21 No. 1, pp. 57\u201072.","DOI":"10.1177\/031289629602100107"},{"key":"key2022021420041815400_b3","unstructured":"International Organisation of Standardisation (ISO) (1997), The ISO Survey of ISO 9000 and ISO 14001 Certificates (7th cycle), ISO, Geneva."},{"key":"key2022021420041815400_b4","unstructured":"Lloyds Register Quality Assurance (1994), BS.5750\/ISO 9000: Setting Standards for Better Business, Lloyds Register Quality Assurance, Croydon."},{"key":"key2022021420041815400_b5","doi-asserted-by":"crossref","unstructured":"Rayner, P. and Porter, L.J. (1991), \u201cBS 5750\/ISO 9000: the experiences of small and medium sized firms\u201d, International Journal of Quality and Reliability Management, Vol. 8 No. 6, pp. 16\u201028.","DOI":"10.1108\/EUM0000000001639"},{"key":"key2022021420041815400_b6","doi-asserted-by":"crossref","unstructured":"Seddon, J. (1997), In Pursuit of Quality: The Case against ISO 9000, Oak Tree Press, Dublin.","DOI":"10.1108\/09604529710172962"},{"key":"key2022021420041815400_b7","unstructured":"SGS Yarsley, (1992), Attitudes to BS.5750: A Survey of 500 Registered Companies."},{"key":"key2022021420041815400_b8","unstructured":"Taylor, A. (1993), \u201cOutcomes of consultancy interventions for ISO initiatives\u201d, Proceedings of the EOQ \u201993 Conference, Helsinki."},{"key":"key2022021420041815400_b9","unstructured":"Tennant, M. (1993), \u201cAccreditation of certification: what\u2019s in it for me?\u201d, NACCB Workshop, November."},{"key":"key2022021420041815400_b10","doi-asserted-by":"crossref","unstructured":"van der Wiele, A. (1998), Beyond Fads; Management Fads and Organisational Change with Reference to Quality Management, Eburon Publishers, Delft.","DOI":"10.1007\/978-1-4615-5281-9_32"},{"key":"key2022021420041815400_b11","unstructured":"Vanguard Consulting (1994), \u201cBS.5750\/ISO 9000\/EN 29000: 1987, a positive contribution to better business\u201d The TQM Magazine, Vol. 11 No. 2, p. 60."},{"key":"key2022021420041815400_b12","unstructured":"Vloeberghs, D. and Bellens, J. (1996), \u201cImplementing the ISO 9000 standards in Belgium\u201d, Quality Progress, June, pp. 43\u20108."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/EUM0000000005731","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000005731\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/EUM0000000005731\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:48:51Z","timestamp":1753404531000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/7\/4\/323-331\/258002"}},"subtitle":["Is there a case?"],"short-title":[],"issued":{"date-parts":[[2001,10,1]]},"references-count":12,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2001,10,1]]}},"alternative-id":["10.1108\/EUM0000000005731"],"URL":"https:\/\/doi.org\/10.1108\/eum0000000005731","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2001,10,1]]}}}