{"id":"https://openalex.org/W2105730044","doi":"https://doi.org/10.1287/inte.1090.0437","title":"Overbooking Increases Patient Access at East Carolina University's Student Health Services Clinic","display_name":"Overbooking Increases Patient Access at East Carolina University's Student Health Services Clinic","publication_year":2009,"publication_date":"2009-04-23","ids":{"openalex":"https://openalex.org/W2105730044","doi":"https://doi.org/10.1287/inte.1090.0437","mag":"2105730044"},"language":"en","primary_location":{"id":"doi:10.1287/inte.1090.0437","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.1090.0437","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037162366","display_name":"John F. Kros","orcid":"https://orcid.org/0000-0002-8509-2922"},"institutions":[{"id":"https://openalex.org/I186335123","display_name":"East Carolina University","ror":"https://ror.org/01vx35703","country_code":"US","type":"education","lineage":["https://openalex.org/I186335123"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John Kros","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858","institution_ids":["https://openalex.org/I186335123"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046487986","display_name":"Scott Dellana","orcid":"https://orcid.org/0000-0002-6715-2282"},"institutions":[{"id":"https://openalex.org/I186335123","display_name":"East Carolina University","ror":"https://ror.org/01vx35703","country_code":"US","type":"education","lineage":["https://openalex.org/I186335123"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Scott Dellana","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858","institution_ids":["https://openalex.org/I186335123"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110788717","display_name":"David West","orcid":null},"institutions":[{"id":"https://openalex.org/I186335123","display_name":"East Carolina University","ror":"https://ror.org/01vx35703","country_code":"US","type":"education","lineage":["https://openalex.org/I186335123"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David West","raw_affiliation_strings":["Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and Supply Chain Management, College of Business, East Carolina University, Greenville, North Carolina 27858","institution_ids":["https://openalex.org/I186335123"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I186335123"],"apc_list":null,"apc_paid":null,"fwci":2.1431,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.88770852,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"39","issue":"3","first_page":"271","last_page":"287"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10391","display_name":"Healthcare Policy and Management","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12174","display_name":"Hospital Admissions and Outcomes","score":0.9840999841690063,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.518024742603302},{"id":"https://openalex.org/keywords/burnout","display_name":"Burnout","score":0.5140429735183716},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.42165833711624146},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.4179529547691345},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3740004301071167},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3521726429462433},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09602198004722595},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.0868542492389679},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07807338237762451}],"concepts":[{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.518024742603302},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.5140429735183716},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.42165833711624146},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4179529547691345},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3740004301071167},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3521726429462433},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09602198004722595},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0868542492389679},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07807338237762451},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1287/inte.1090.0437","is_oa":false,"landing_page_url":"https://doi.org/10.1287/inte.1090.0437","pdf_url":null,"source":{"id":"https://openalex.org/S140455145","display_name":"INFORMS Journal on Applied Analytics","issn_l":"0092-2102","issn":["0092-2102","1526-551X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interfaces","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:inm:orinte:v:39:y:2009:i:3:p:271-287","is_oa":false,"landing_page_url":"http://doi.org/10.1287/inte.1090.0437","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W44961598","https://openalex.org/W127434830","https://openalex.org/W303462995","https://openalex.org/W984792769","https://openalex.org/W1515776128","https://openalex.org/W1801306956","https://openalex.org/W1968120891","https://openalex.org/W1973877058","https://openalex.org/W1975994995","https://openalex.org/W1977178401","https://openalex.org/W1992473685","https://openalex.org/W1996534627","https://openalex.org/W2000064650","https://openalex.org/W2007261666","https://openalex.org/W2019252131","https://openalex.org/W2066168840","https://openalex.org/W2067406374","https://openalex.org/W2074837273","https://openalex.org/W2083795895","https://openalex.org/W2101660224","https://openalex.org/W2102476121","https://openalex.org/W2105937793","https://openalex.org/W2126521023","https://openalex.org/W2130757307","https://openalex.org/W2156371401","https://openalex.org/W2158403055","https://openalex.org/W2169927262","https://openalex.org/W2407698519","https://openalex.org/W2413727320","https://openalex.org/W4230644069","https://openalex.org/W4249210146","https://openalex.org/W4249974644","https://openalex.org/W4323898363"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W123962382","https://openalex.org/W3210987578","https://openalex.org/W2156068443","https://openalex.org/W2920799912","https://openalex.org/W4322617753","https://openalex.org/W2988374227","https://openalex.org/W2019041873","https://openalex.org/W4379472291","https://openalex.org/W2405824359"],"abstract_inverted_index":{"The":[0,21,93,111],"health-care":[1,46],"clinic":[2,29,75],"presented":[3],"in":[4,97],"this":[5,28],"study":[6],"experienced":[7],"significant":[8],"numbers":[9],"of":[10,23,31,53,62,91,122],"patients":[11,107],"who":[12],"failed":[13],"to":[14,35,126],"arrive":[15],"for":[16],"their":[17],"scheduled":[18],"appointments":[19,72],"(no-shows).":[20],"cost":[22],"reducing":[24],"patient":[25],"access":[26],"at":[27],"because":[30],"no-shows":[32],"is":[33],"estimated":[34],"exceed":[36,74],"$400,000":[37],"annually.":[38],"An":[39],"interdisciplinary":[40],"quality-improvement":[41],"team":[42],"developed":[43],"a":[44,117,120],"novel":[45],"overbooking":[47,103],"model":[48,57,94],"that":[49,73,100],"includes":[50],"the":[51,59,63,89,109,127],"effects":[52],"employee":[54],"burnout.":[55],"This":[56],"estimates":[58],"nonlinear":[60],"nature":[61],"costs":[64],"associated":[65],"with":[66],"medical-provider":[67],"burnout":[68],"caused":[69],"by":[70],"overbooked":[71],"capacity.":[76],"Several":[77],"key":[78],"East":[79],"Carolina":[80],"University":[81],"clinical":[82],"staff":[83],"members":[84],"had":[85],"been":[86],"skeptical":[87],"about":[88],"value":[90],"overbooking.":[92],"was":[95],"instrumental":[96],"convincing":[98],"them":[99],"implementing":[101],"an":[102],"process":[104],"would":[105],"benefit":[106],"and":[108],"organization.":[110],"clinic,":[112],"which":[113],"subsequently":[114],"implemented":[115],"such":[116],"process,":[118],"attributes":[119],"savings":[121],"$95,000":[123],"per":[124],"semester":[125],"initiative.":[128]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
