{"id":"https://openalex.org/W2191936120","doi":"https://doi.org/10.1504/ijict.2015.070324","title":"RIOT - a tool for estimating the reliability of surveys","display_name":"RIOT - a tool for estimating the reliability of surveys","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2191936120","doi":"https://doi.org/10.1504/ijict.2015.070324","mag":"2191936120"},"language":"en","primary_location":{"id":"doi:10.1504/ijict.2015.070324","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijict.2015.070324","pdf_url":null,"source":{"id":"https://openalex.org/S168803321","display_name":"International Journal of Information and Communication Technology","issn_l":"1466-6642","issn":["1466-6642","1741-8070"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information and Communication Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047300833","display_name":"James Daniel Correa De Freitas","orcid":null},"institutions":[{"id":"https://openalex.org/I3018965473","display_name":"Instituto Federal Fluminense","ror":"https://ror.org/0009eqg37","country_code":"BR","type":"education","lineage":["https://openalex.org/I3018965473"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"James Daniel Correa De Freitas","raw_affiliation_strings":["Instituto Federal Fluminense - 173, Dr. Siqueira st, Campos dos Goytacazes, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal Fluminense - 173, Dr. Siqueira st, Campos dos Goytacazes, Brazil","institution_ids":["https://openalex.org/I3018965473"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048873095","display_name":"Henrique Rego Monteiro da Hora","orcid":"https://orcid.org/0000-0001-7192-9245"},"institutions":[{"id":"https://openalex.org/I3018965473","display_name":"Instituto Federal Fluminense","ror":"https://ror.org/0009eqg37","country_code":"BR","type":"education","lineage":["https://openalex.org/I3018965473"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Henrique Rego Monteiro Da Hora","raw_affiliation_strings":["Instituto Federal Fluminense - 235, D\u00e1rio Borges Vieira Ave, Bom Jesus do Itabapoana, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal Fluminense - 235, D\u00e1rio Borges Vieira Ave, Bom Jesus do Itabapoana, Brazil","institution_ids":["https://openalex.org/I3018965473"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073182474","display_name":"Dalessandro Soares Vianna","orcid":"https://orcid.org/0000-0003-0388-4131"},"institutions":[{"id":"https://openalex.org/I47548798","display_name":"Universidade Candido Mendes","ror":"https://ror.org/011tj4033","country_code":"BR","type":"education","lineage":["https://openalex.org/I47548798"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Dalessandro Soares Vianna","raw_affiliation_strings":["Universidade C\u00e2ndido Mendes - 100, Anita Pe\u00e7anha st., Campos dos Goytacazes, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade C\u00e2ndido Mendes - 100, Anita Pe\u00e7anha st., Campos dos Goytacazes, Brazil","institution_ids":["https://openalex.org/I47548798"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047647312","display_name":"Helder Gomes Costa","orcid":"https://orcid.org/0000-0001-9945-0367"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Helder Gomes Costa","raw_affiliation_strings":["Universidade Federal Fluminense - 156, Passo da P\u00e1tria st., 156, Niter\u00f3i, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense - 156, Passo da P\u00e1tria st., 156, Niter\u00f3i, Brazil","institution_ids":["https://openalex.org/I161127581"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6099,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.79513737,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"7","issue":"4/5","first_page":"481","last_page":"481"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12114","display_name":"Sensory Analysis and Statistical Methods","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1106","display_name":"Food Science"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T13309","display_name":"Reliability and Agreement in Measurement","score":0.9592999815940857,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cronbachs-alpha","display_name":"Cronbach's alpha","score":0.798650324344635},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.7789826393127441},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7668702602386475},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.731480062007904},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6070618629455566},{"id":"https://openalex.org/keywords/inference","display_name":"Inference","score":0.5807842016220093},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.49477261304855347},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4423605501651764},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.35319483280181885},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.2907019853591919},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1764029562473297},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15597262978553772},{"id":"https://openalex.org/keywords/psychometrics","display_name":"Psychometrics","score":0.12457552552223206},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08195832371711731}],"concepts":[{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.798650324344635},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.7789826393127441},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7668702602386475},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.731480062007904},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6070618629455566},{"id":"https://openalex.org/C2776214188","wikidata":"https://www.wikidata.org/wiki/Q408386","display_name":"Inference","level":2,"score":0.5807842016220093},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.49477261304855347},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4423605501651764},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35319483280181885},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.2907019853591919},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1764029562473297},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15597262978553772},{"id":"https://openalex.org/C171606756","wikidata":"https://www.wikidata.org/wiki/Q506132","display_name":"Psychometrics","level":2,"score":0.12457552552223206},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08195832371711731},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijict.2015.070324","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijict.2015.070324","pdf_url":null,"source":{"id":"https://openalex.org/S168803321","display_name":"International Journal of Information and Communication Technology","issn_l":"1466-6642","issn":["1466-6642","1741-8070"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information and Communication Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W11711011","https://openalex.org/W46391253","https://openalex.org/W604441315","https://openalex.org/W1496437928","https://openalex.org/W1597676647","https://openalex.org/W1752007718","https://openalex.org/W2026368098","https://openalex.org/W2040023921","https://openalex.org/W2052838494","https://openalex.org/W2088078019","https://openalex.org/W2104847003","https://openalex.org/W2138784489","https://openalex.org/W2145487121","https://openalex.org/W2159306398","https://openalex.org/W2289205268","https://openalex.org/W2560708247","https://openalex.org/W3023540311","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2388687352","https://openalex.org/W2370187191","https://openalex.org/W1990162851","https://openalex.org/W2369854048","https://openalex.org/W2374291020","https://openalex.org/W2355907197","https://openalex.org/W3171042291","https://openalex.org/W2390961115","https://openalex.org/W2077437308","https://openalex.org/W2092796652"],"abstract_inverted_index":{"The":[0],"constant":[1],"search":[2],"for":[3,13],"quality":[4],"in":[5,66,106],"services":[6,35],"by":[7],"organisations":[8],"requires":[9],"a":[10,54,70,84,91,96,107],"greater":[11],"concern":[12],"the":[14,22,27,42,67,81,88,104],"credibility":[15],"and":[16,87],"reliability":[17,98],"of":[18,30,69,83,90],"tools,":[19],"such":[20],"as":[21],"questionnaire,":[23],"used":[24],"to":[25,50,95,102],"measure":[26],"satisfaction":[28],"level":[29],"individuals":[31],"about":[32],"products":[33],"and/or":[34],"provided.":[36],"It":[37],"is":[38,46],"now":[39],"known":[40],"that":[41],"Cronbach's":[43],"alpha":[44],"coefficient":[45,61],"an":[47,63],"estimate":[48,93],"created":[49],"evaluate":[51],"how":[52],"reliable":[53],"questionnaire":[55],"is.":[56],"In":[57],"this":[58,60],"work,":[59],"becomes":[62],"important":[64],"piece":[65],"creation":[68],"new":[71,92,97],"tool,":[72],"called":[73],"rational":[74],"inference":[75],"over":[76],"trust":[77],"(RIOT),":[78],"which":[79],"through":[80],"implementation":[82],"genetic":[85],"algorithm":[86],"idealisation":[89],"adapted":[94],"evaluation,":[99],"will":[100],"seek":[101],"optimise":[103],"same":[105],"given":[108],"questionnaire.":[109]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}