Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry.

Ru Liu Lixin Cui Guangfeng Zeng Hongyan Wu Chengjie Wang 0004 Shan Yan Bingyan Yan Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. 508-512 2015 26 Appl. Soft Comput. https://doi.org/10.1016/j.asoc.2014.10.014 db/journals/asc/asc26.html#LiuCZWWYY15