Be My Eyes

Airports can be confusing places at the best of times, even for sighted travelers. For people who are blind or have low vision, inconsistent assistance, inaccessible information, and unfamiliar environments can make traveling more stressful and unpredictable. Be My Eyes helps airports provide real-time, accessible support through AI and live visual interpretation. From understanding flight information and using self-service kiosks to locating airport amenities and accessing support when it matters most, airports can create more inclusive and confident passenger journeys. Learn more here: https://lnkd.in/eSGKWjTW

This week, we’ve shared what accessible air travel looks like in practice. It means giving blind and low-vision passengers the tools to travel more independently, while helping airline teams provide faster, more effective support. Be My Eyes helps airlines: - Improve customer satisfaction  - Provide instant support across the passenger journey  - Reduce reliance on traditional assistance models  - Demonstrate a clear commitment to accessibility The future of air travel is more accessible and more connected. Want to see how Be My Eyes can support your airline? Request a free demo today: https://lnkd.in/ebkHzNb6

While many airlines offer in-person assistance for passengers with disabilities, some travelers simply prefer to manage the journey themselves. In this short clip, a blind passenger uses the Be My Eyes app to connect with an Emirates customer support agent, who helps him locate his check-in desk in real time. Discover more about our partnership with Emirates: https://lnkd.in/eTBvkmsp

Accessible air travel doesn’t begin at the gate. It starts with every interaction along the journey. From checking in to boarding the aircraft, blind and low-vision passengers can encounter barriers that many travelers never have to think about. The Be My Eyes’ Customer Accessibility Suite enables airlines to deliver more inclusive, independent travel experiences at scale through AI, live agent support, and real-time visual assistance. Example use cases include: - Reading boarding passes  - Confirming gate changes  - Understanding disruption updates  - Using airline kiosks  - Accessing in-flight information By making critical travel information accessible in the moments that matter, airlines can improve passenger confidence, enhance customer satisfaction, and deliver a more seamless journey for everyone. Explore our customer accessibility suite here: https://lnkd.in/e935qb8e

Through Be My Eyes, your airline can deliver accessible customer service to blind and low vision passengers. Customers can either use visual AI or connect directly to your service agents for real-time support - helping with everything from booking a flight and locating check-in desks to accessing onboard information. Watch the video to learn more…

Over 340 million blind and low-vision people globally still face barriers when they travel. Despite advances in technology and mobility, more than half limit their independent travel because of poor accessibility and inconsistent support. For airlines, this is both a service challenge and a clear opportunity. Accessible support can transform the passenger experience by creating more independent journeys, improving customer satisfaction, and building loyalty with an underserved community. Learn how Be My Eyes can help with this here: https://lnkd.in/eQpVtDGC

“Accessible by design” is often interpreted too narrowly. Too often, it’s seen as a property of the product, a standard the website meets, or a checklist before launch. But "accessible by design" is bigger than that. It's about how the company is built, who works there, who makes decisions, and how everyday things operate. It also means designing "with" people who use your products, not just for them. And the deepest version of “with” is employment. Find out more about what accessible by design really means and five questions leaders should ask today in our latest blog post: https://lnkd.in/eYTXrayr

Accessibility shouldn't stop at your product. In fact, under the European Accessibility Act, customer service matters too. If a blind or low-vision customer can't use your help center, chat tool, setup guide or troubleshooting process, they're still being excluded. In our latest blog, we look at what the EAA means for customer service, why it matters for blind and low-vision customers, and what businesses should review now. Read the blog here: https://lnkd.in/ejV4pVj2

We are incredibly proud to see our integration with Meta AI glasses playing a pivotal role in this initiative! Meta is providing free AI smart glasses to legally blind veterans across the U.S., partnering with the Blinded Veterans Association (BVA) to ensure hands-on training. For blind and low-vision veterans, keeping both hands free for a cane, guide dog, or daily mobility tools changes everything. With this integration, veterans can instantly connect to a Be My Eyes volunteer or partner whenever they need an extra pair of eyes. Read more! https://lnkd.in/er8VtGJi

What makes a corporate volunteering program truly meaningful? It starts with making participation easy, flexible, and rewarding for employees while creating a real connection with the people they support. In our latest blog, we explore how companies can rethink their volunteering programs and why brief acts of support can have a lasting impact. Read it here: https://lnkd.in/eQnJPAxG