Alexa Support

@Alexa_Support

Official Twitter support for . Follow us & tweet, DM your questions, or submit a request: . Here to help M-F, 9am-5pm PT

San Francisco, CA
alexa.com/help
Joined October 2014
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  1. 29 Mar 2019

    It looks like our site is now reachable from India again. If you are still having trouble accessing our site from India, please DM us. Thanks!

    7 replies 3 likes
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  2. 12 Mar 2019

    We're currently investigating an issue with reaching from India. Thank you for your patience.

    1 reply 2 likes
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  3. 1 Oct 2018

    The problem has been resolved and all logged in pages are accessible again. Thank you for your patience.

    2 replies 1 retweet 2 likes
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  4. 1 Oct 2018

    We're experiencing a problem on our logged in pages. We'll post here once we have an update.

    2 replies 1 like
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  5. 11 Jan 2018

    Follow these best practices to create more shareable content that's found in search.

    2 likes
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  6. 25 Jul 2017
    Replying to

    Home page is back up for customers that are not logged into an account. Cheers!

    2 likes
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  7. 25 Jul 2017

    We're looking into a problem affecting our home page for non-logged in customers. We'll post updates here:

    1 reply 1 like
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  8. 30 Mar 2017
    Replying to

    Hi Additional date ranges are only available with our Insight and Advanced plans: .

    1 reply 1 retweet 2 likes
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  9. 29 Mar 2017
    Replying to

    Hi Unfortunately compression is not supported with our Certify Code at this time.

    1 reply
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  10. 29 Mar 2017
    Replying to

    Hi Please DM us your email and we'll check on your new account for you. Thanks!

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  11. 22 Mar 2017
    Replying to

    Hi On just top 500 are available. Longer lists can only be accessed via API at this time.

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  12. 9 Mar 2017
    Replying to

    Hi Please submit a help request at & our support team can help you with the new plan. Thanks!

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  13. 1 Mar 2017
    Replying to

    Hi Please DM us your email and we'll take a look at this matter for you. Thanks!

    1 like
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  14. 27 Feb 2017
    Replying to

    Hi You can send rank questions to us at .

    1 like
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  15. 27 Feb 2017
    Replying to

    Hi Updates got a bit behind early last week but everything is up to date again now.

    1 reply 1 like
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  16. 15 Feb 2017

    Subscription services are fully available again. If you continue to experience any problems please submit a help request.

    1 reply 1 like
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  17. 15 Feb 2017

    Our subscription services are currently down. We're keeping up to date.

    1 like
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  18. 15 Feb 2017
    Replying to

    Hi It looks like we responded to your help request #130558 on Friday, February 10th, 2017. Cheers!

    1 reply 1 like
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  19. 7 Feb 2017
    Replying to

    Hi Have you already submitted a help request? If so please send us your help request # and we'll take a look for you.

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  20. 6 Feb 2017
    Replying to

    Hi All of our plans are monthly recurring plans. You can find cancelation steps in our FAQ at

    1 reply
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