{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,31]],"date-time":"2025-10-31T21:50:38Z","timestamp":1761947438274},"reference-count":18,"publisher":"Wiley","issue":"6","license":[{"start":{"date-parts":[[2007,7,25]],"date-time":"2007-07-25T00:00:00Z","timestamp":1185321600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Softw Process Imprv Pract"],"published-print":{"date-parts":[[2007,11]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Success in process improvement (PI) depends on the viewpoint and the observer. The same process can be seen as a success from one viewpoint and an utter failure from another. In this article, we report the results of a large Danish research project that set out to study success and failure in product innovation and PI projects, using a large interview study and grounded theory analysis as the research approach. One main outcome of the research project was a model and a method \u2014 called <jats:italic>ImprovAbility<\/jats:italic> \u2014 that can be used to increase an organization's ability to succeed. Another outcome was detailed findings about the different roles in PI. The roles we identify are that of project members, project managers, process owners, project organization, top managers, involved experts and users. They all have different roles in relation to the organizational goal: improving and becoming better at improving. They are also involved in defining requirements and providing and obtaining knowledge in different ways, and they focus on different things, face different problems, and are happy about different solutions. The core of the article reports these findings and discusses how one can use diversity to increase the chance of success in PI. Copyright \u00a9 2007 John Wiley &amp; Sons, Ltd.<\/jats:p>","DOI":"10.1002\/spip.348","type":"journal-article","created":{"date-parts":[[2007,7,25]],"date-time":"2007-07-25T10:16:28Z","timestamp":1185358588000},"page":"529-539","source":"Crossref","is-referenced-by-count":8,"title":["Success with improvement \u2014 requires the right roles to be enacted \u2014 in symbiosis"],"prefix":"10.1002","volume":"12","author":[{"given":"J\u00f8rn","family":"Johansen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jan","family":"Pries\u2010Heje","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"311","published-online":{"date-parts":[[2007,7,25]]},"reference":[{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/52.922722"},{"key":"e_1_2_1_3_1","volume-title":"CMMI: Guidelines for Process Integration and Product Improvement","author":"Chrises MB","year":"2003"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1009800404137"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1011487332587"},{"key":"e_1_2_1_7_1","doi-asserted-by":"crossref","unstructured":"GoldensonDR HerslebJD.1995.After the appraisal: a systematic survey of process improvement its benefits and factors that influence success. Technical Report CMU\/SEI\u201095\u2010TR\u2010009. Software Engineering Institute Carnegie Mellon University: Pittsburgh PA.","DOI":"10.21236\/ADA300225"},{"key":"e_1_2_1_8_1","first-page":"336","volume-title":"Successful Software Process Improvement","author":"Grady R","year":"1997"},{"key":"e_1_2_1_9_1","unstructured":"HansenN.2006.What really constitutes project success? A study of success failure evaluation criteria and influencing factors in the context of IT\u2010supported process\u2010innovation projects. PhD Dissertation The IT University of Copenhagen Copenhagen Denmark."},{"key":"e_1_2_1_10_1","unstructured":"HansenNG HansenG ElisbergT.2004.A key to success in SPI\u2014mapping stakeholders' success criteria.Proceedings of the 27th Information Systems Research Seminar in Scandinavia (IRIS 27) Falkenberg Sweden 14\u201317 August 2004."},{"key":"e_1_2_1_11_1","first-page":"149","volume-title":"Software Process Assessment and Improvement: The BOOTSTRAP Approach","author":"Kuvaja S","year":"1994"},{"key":"e_1_2_1_12_1","volume-title":"Rapid Development","author":"McConnell S","year":"1996"},{"key":"e_1_2_1_13_1","volume-title":"Improve: IT: A book for improving software projects","author":"Pries\u2010Heje J","year":"2007"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-56529-8_4"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0164-1212(01)00122-4"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1002\/(SICI)1099-1670(199812)4:4<227::AID-SPIP106>3.0.CO;2-1"},{"key":"e_1_2_1_17_1","first-page":"240","volume-title":"Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory","author":"Strauss A","year":"1990"},{"key":"e_1_2_1_18_1","first-page":"288","volume-title":"Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory","author":"Strauss A","year":"1998"},{"key":"e_1_2_1_19_1","first-page":"480","volume-title":"Software Process Improvement: Practical Guidelines for Business Success","author":"Zahran S","year":"1998"}],"container-title":["Software Process: Improvement and Practice"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1002%2Fspip.348","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1002\/spip.348","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,12]],"date-time":"2023-09-12T12:45:51Z","timestamp":1694522751000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1002\/spip.348"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,7,25]]},"references-count":18,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2007,11]]}},"alternative-id":["10.1002\/spip.348"],"URL":"https:\/\/doi.org\/10.1002\/spip.348","archive":["Portico"],"relation":{},"ISSN":["1077-4866","1099-1670"],"issn-type":[{"value":"1077-4866","type":"print"},{"value":"1099-1670","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,7,25]]}}}