Thinking Outside the Box: Students' Perspectives on User-Centered Chatbot Design through Design Thinking.

Ana Carolina Oran Ana Carolina Oran Rocha Federal University of Amazonas, Manaus, AM, Brazil https://orcid.org/0000-0002-6446-7510 https://www.wikidata.org/entity/Q130849516 João Emilio Antonio Villa André Luiz Mendes Miranda Bhruno Roan Leifheit Renato De Souza Garcia Ricardo Ferreira Vilela Gilleanes T. A. Guedes Ana Carolina Oran Marcela Pessoa Renato Balanciere Pedro Henrique Dias Valle Williamson Silva Thinking Outside the Box: Students' Perspectives on User-Centered Chatbot Design through Design Thinking. 2356-2363 2026 CSEDU (3) https://doi.org/10.5220/0015013600004021 conf/csedu/2026-3 db/conf/csedu/csedu2026-3.html#VillaMLGVGOPBVS26 Eduardo Bulling Couto Gilleanes T. A. Guedes Paulo Silas Severo de Souza Ricardo Ferreira Vilela Pedro Henrique Dias Valle Ana Carolina Oran Williamson Silva Does Gamification in Requirements Engineering Work? An Updated and Extended Systematic Literature Review. 1389-1400 2026 ICEIS (2) https://doi.org/10.5220/0014955600004018 conf/iceis/2026-2 db/conf/iceis/iceis2026-2.html#CoutoGSVVOS26 Felipe Sonntag Manzoni Leonardo Carneiro Marques Camilla Rosas Gomes Rayssa Campos dos Reis Ana Carolina Oran Rocha Structuring a Development Process for AI/ML Projects: A Look into Industry Driven Issues. 1513-1521 2026 ICEIS (2) https://doi.org/10.5220/0014816800004018 conf/iceis/2026-2 db/conf/iceis/iceis2026-2.html#ManzoniMGRR26 Sérgio Cavalcante Edierley Messias Erick Ribeiro Ana Carolina Oran Last Flight of Maverick: An Exploratory Qualitative Interview Study of GitHub Copilot Use in Software Development Team. 1767-1775 2026 ICEIS (2) https://doi.org/10.5220/0014729100004018 conf/iceis/2026-2 db/conf/iceis/iceis2026-2.html#CavalcanteMRO26 Ganiyat Saleeman Ana Carolina Oran Bruno Gadelha SmartPATHY: A Prompt-Based Methodology for Empathy-Aligned Persona Generation with Large Language Models. 1788-1799 2026 ICEIS (2) https://doi.org/10.5220/0014838900004018 conf/iceis/2026-2 db/conf/iceis/iceis2026-2.html#SaleemanOG26 Enéas Mesquita Cunha Júnior Williamson Silva Ana Carolina Oran Proposal and Validation of a Checklist for Persona Inspection in Software Development. 1975-1982 2026 ICEIS (3) https://doi.org/10.5220/0014974900004018 conf/iceis/2026-3 db/conf/iceis/iceis2026-3.html#JuniorSO26

Renato De Souza Garcia João Emilio Antonio Villa André Luiz Mendes Miranda Gilleanes Thorwald Araujo Guedes Ana Carolina Oran Paulo Silas Severo de Souza Ricardo Ferreira Vilela Pedro Henrique Dias Valle Williamson Silva Theory Inspires, but Examples Engage: A Mixed-Methods Analysis of Worked Examples From CoderBot in Programming Education. 145007-145022 2025 13 IEEE Access https://doi.org/10.1109/ACCESS.2025.3599357 db/journals/access/access13.html#GarciaVMGOSVVS25 streams/journals/access

Ivanilse Calderon Ana Carolina Oran Williamson Silva Eduardo Feitosa Investigating the Use of Active Learning Methodologies in Programming Education: Findings From a Brazilian National Survey. 381-390 2025 20 Rev. Iberoam. de Tecnol. del Aprendiz. https://doi.org/10.1109/RITA.2025.3625548 db/journals/ieee-rita/ieee-rita20.html#CalderonOSF25 streams/journals/ieee-rita

Rayfran Rocha Lima Ana Carolina Oran Rocha Leonardo C. Marques César França Challenges and Solutions for Organizational Change in the Software Industry: A Tertiary Study. 2025 13 J. Softw. Eng. Res. Dev. 2 https://doi.org/10.5753/jserd.2025.6116 db/journals/jserd/jserd13.html#LimaRMF25 streams/journals/jserd

Reine Santos Gabriel da Silva Freitas Igor Steinmacher Tayana Conte Ana Carolina Oran Bruno Gadelha User Stories: Does ChatGPT Do It Better? 47-58 2025 ICEIS (2) https://doi.org/10.5220/0013365500003929 conf/iceis/2025-2 db/conf/iceis/iceis2025-2.html#SantosFSCOG25 Nayane Maia Ana Carolina Oran Bruno Gadelha SWeeTComp: A Framework for Software Testing Competency Assessment. 185-192 2025 ICEIS (2) https://doi.org/10.5220/0013276600003929 conf/iceis/2025-2 db/conf/iceis/iceis2025-2.html#MaiaOG25 Sérgio Cavalcante Erick Ribeiro Ana Carolina Oran The Impact of AI Tools on Software Development: A Case Study with GitHub Copilot and Other AI Assistants. 245-252 2025 ICEIS (2) https://doi.org/10.5220/0013294700003929 conf/iceis/2025-2 db/conf/iceis/iceis2025-2.html#CavalcanteRO25 Felipe Sonntag Manzoni Rávella Rodrigues Ana Carolina Oran Rocha Exploring the Use of ChatGPT for the Generation of User Story Based Test Cases: An Experimental Study. 292-299 2025 ICEIS (2) https://doi.org/10.5220/0013398700003929 conf/iceis/2025-2 db/conf/iceis/iceis2025-2.html#ManzoniRR25 Reine Santos Igor Steinmacher Tayana Conte Ana Carolina Oran Bruno Gadelha AI-Generated User Stories: Are They Good Enough? 741-747 2025 SBES https://doi.org/10.5753/sbes.2025.11321 conf/sbes/2025 db/conf/sbes/sbes2025.html#SantosSCOG25 Thiago S. Martins Lucas S. Araújo Ana Carolina Oran Evaluation and verification of requirements artifacts: A Checklist applied to User Stories and Prototype. 173-183 2025 SBQS https://doi.org/10.5753/sbqs.2025.13979 conf/sbqs/2025 db/conf/sbqs/sbqs2025.html#MartinsAO25 Thiago Queiroz Gretchen Torres de Macedo Igor Steinmacher Tayana Conte Ana Carolina Oran Bruno Gadelha An Approach to Assist the Design of User-Centered Solutions based on Generative AI. 215-225 2025 SBQS https://doi.org/10.5753/sbqs.2025.15032 conf/sbqs/2025 db/conf/sbqs/sbqs2025.html#QueirozMSCOG25 Reine Santos Igor Steinmacher Tayana Conte Ana Carolina Oran Bruno Gadelha Adoption of LLMs in Requirements Engineering: What Practitioners Are Worried About? 248-258 2025 SBQS https://doi.org/10.5753/sbqs.2025.15089 conf/sbqs/2025 db/conf/sbqs/sbqs2025.html#SantosSCOG25 Gleison Santos Sheila S. Reinehr Ivaldir de Farias Júnior Bruno Gadelha Monalessa Barcellos Sávio Freire Breno Bernard Nicolau de França Edna Dias Canedo Ana Carolina Oran Patrícia Matsubara Rafael Parizi 0001 Proceedings of the 24th Brazilian Symposium on Software Quality, SBQS 2025, São José dos Campos, SP, Brazil, November 4-7, 2025 SBQS SBC 2025 https://doi.org/10.5753/sbqs.2025 db/conf/sbqs/sbqs2025.html Rayfran Rocha Lima Caroline da Encarnacao Fernandes Elcione Lima Renata Gabriella Vieira Castro Ana Carolina Oran A decade of evolution in project leaders onboarding process at a global software company: a case study. 466-475 2024 SBES https://doi.org/10.5753/sbes.2024.3527 conf/sbes/2024 db/conf/sbes/sbes2024.html#LimaFLCO24 Rayfran Rocha Lima Ana Carolina Oran César França Beyond Continuous Improvement: Unraveling the invisible challenges of implementing organizational change in a Software Industry Company. 658-664 2024 SBES https://doi.org/10.5753/sbes.2024.3601 conf/sbes/2024 db/conf/sbes/sbes2024.html#LimaOF24 Phelipe Silva Malheiros Rayfran Rocha Lima Ana Carolina Oran Impact of Generative AI Technologies on Software Development Professionals' Perceptions of Job Security. 169-178 2024 SBQS https://doi.org/10.1145/3701625.3701656 conf/sbqs/2024 db/conf/sbqs/sbqs2024.html#MalheirosLO24 Ágatha de Almeida Eliane Collins Ana Carolina Oran AI in Service of Software Quality: How ChatGPT and Personas Are Transforming Exploratory Testing. 179-188 2024 SBQS https://doi.org/10.1145/3701625.3701657 conf/sbqs/2024 db/conf/sbqs/sbqs2024.html#AlmeidaCO24 Ana Carolina Oran Letícia Braga Montenegro Hellmut Alencar Schuster José Carlos Duarte Williamson Silva Rayfran Rocha Lima Integrating ChatGPT in Project Management Education: Benefits and Challenges in the Academic Environment. 596-604 2024 SBQS https://doi.org/10.1145/3701625.3701684 conf/sbqs/2024 db/conf/sbqs/sbqs2024.html#OranMSDSL24 Ivan Machado 0001 José Carlos Maldonado Tayana Conte Edna Dias Canedo Johnny Marques Breno Bernard Nicolau de França Patrícia Matsubara Davi Viana Sérgio Soares Gleison Santos Larissa Rocha 0002 Bruno Gadelha Rodrigo Pereira dos Santos Ana Carolina Oran Adolfo Gustavo Serra Seca Neto Proceedings of the XXIII Brazilian Symposium on Software Quality, SBQS 2024, Salvador, Bahia, Brazil, November 5-8, 2024 SBQS ACM 2024 979-8-4007-1777-2 https://doi.org/10.1145/3701625 db/conf/sbqs/sbqs2024.html Nayane Maia Ana Carolina Oran Bruno Gadelha Expectation vs Reality: Analyzing the Competencies of Software Testing Teams. 152-159 2023 ICEIS (2) https://doi.org/10.5220/0011853800003467 conf/iceis/2023-2 db/conf/iceis/iceis2023-2.html#MaiaOG23 Rayfran Rocha Lima Luis Albuquerque Marcelo Ayres Suelen Silva Ana Carolina Oran César França Understanding an organizational change and development intervention applied in a Global Software Industry: A case study: A Case Study. 164-173 2023 SBES https://doi.org/10.1145/3613372.3613388 conf/sbes/2023 db/conf/sbes/sbes2023.html#LimaAASOF23 Ana Carolina Oran Rayfran Rocha Lima Bruno Gadelha Nayane Maia Williamson Silva Luis Rivero 0001 Empowering Technical Skills and Soft Skills in Software Engineering Students through Problem-Based Learning. 348-357 2023 SBES https://doi.org/10.1145/3613372.3614192 https://www.wikidata.org/entity/Q130849520 conf/sbes/2023 db/conf/sbes/sbes2023.html#OranLGMS023 Rayfran Rocha Lima Margefson Barros Miguel Castro Ana Carolina Oran Rocha Williamson Silva César França Improving test team performance through an Episodic Organizational Change implementation: A case study replication and extension. 31-41 2023 SBQS https://doi.org/10.1145/3629479.3629495 conf/sbqs/2023 db/conf/sbqs/sbqs2023.html#LimaBCRSF23 Áurea Hiléia da Silva Melo Ana Carolina Oran Jonathas Silva dos Santos Sergio Cleger Tamayo Davi Viana Luis Rivero 0001 Raimundo da Silva Barreto From Requirements to Prototyping: Proposal and Evaluation of an Artifact to Support Interface Design in the Context of Autism. 307-321 2022 HCI (46) https://doi.org/10.1007/978-3-031-17902-0_22 conf/hci/2022-46 db/conf/hci/hci2022-46.html#MeloOSTVRB22 Malu Mafra Kennedy Nunes Adailton Castro Adriana Lopes Ana Carolina Oran Geraldo Braz Júnior João Almeida 0003 Anselmo Cardoso de Paiva Aristófanes C. Silva Simara Rocha Davi Viana Aurea Melo Raimundo S. Barreto Luis Rivero 0001 Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry. 479-493 2022 HCI (3) https://doi.org/10.1007/978-3-031-05412-9_33 conf/hci/2022-3 db/conf/hci/hci2022-3.html#MafraNCLOJAPSRV22 Eduardo A. Jesus Guilherme Corredato Guerino Pedro Henrique Dias Valle Walter Takashi Nakamura Ana Carolina Oran Renato Balancieri Thiago Adriano Coleti Marcelo Morandini Bruna Ferreira Williamson Silva An Experimental Study on Usability and User Experience Evaluation Techniques in Mobile Applications. 340-347 2022 ICEIS (2) https://doi.org/10.5220/0011083000003179 conf/iceis/2022-2 db/conf/iceis/iceis2022-2.html#JesusGVNOBCMFS22 Fabian Oliveira Lopes Ana Carolina Oran Bruno Gadelha Assessing DX through the correlation between affectivity and self-assessed productivity in a public institution. 5:1-5:10 2022 SBQS https://doi.org/10.1145/3571473.3571494 conf/sbqs/2022 db/conf/sbqs/sbqs2022.html#LopesOG22 Rayfran Rocha Lima Marcelo Santana Costa Ana Carolina Oran César França Factors that Boost and Hinder the Transition from Traditional to Self-managed Teams: A Systematic Literature Review. 11:1-11:11 2022 SBQS https://doi.org/10.1145/3571473.3571489 conf/sbqs/2022 db/conf/sbqs/sbqs2022.html#LimaCOF22

Ana Carolina Oran Gleison Santos Bruno Gadelha Tayana Conte A framework for evaluating and improving requirements specifications based on the developers and testers perspective. 481-508 2021 26 Requir. Eng. 4 https://doi.org/10.1007/s00766-021-00352-6 db/journals/re/re26.html#OranSGC21

Áurea Hiléia da Silva Melo Ana Carolina Oran Jonathas Silva dos Santos Luis Rivero 0001 Raimundo da Silva Barreto ACF: An Autistic Personas' Characteristics Source to Develop Empathy in Software Development Teams. 223-236 2021 HCI (42) https://doi.org/10.1007/978-3-030-90328-2_14 conf/hci/2021-42 db/conf/hci/hci2021-42.html#MeloOSRB21 Aurea Melo Ana Carolina Oran Jonathas Silva dos Santos Luis Rivero 0001 Raimundo S. Barreto Requirements Elicitation in the Context of Software for Low-Functioning Autistic People: An Initial Proposal of Specific Supporting Artifacts. 291-296 2021 SBES https://doi.org/10.1145/3474624.3477065 conf/sbes/2021 db/conf/sbes/sbes2021.html#MeloOSRB21 Rayfran Rocha Lima Oswald Ekwoge Bruno A. Bonifácio Raquel F. V. Cunha Hualter O. Barbosa Ana Carolina Oran Rocha Overcoming Knowledge-Sharing Barriers that Affect Software Quality: An Experience Report. 24 2021 SBQS https://doi.org/10.1145/3493244.3493266 https://sol.sbc.org.br/index.php/sbqs/article/view/18586 https://www.wikidata.org/entity/Q130865888 conf/sbqs/2021 db/conf/sbqs/sbqs2021.html#LimaEBCBR21

Ana Carolina Oran Natasha M. Costa Valentim Gleison Santos Tayana Conte Why use case specifications are hard to use in generating prototypes? 510-517 2019 13 IET Softw. 6 https://doi.org/10.1049/iet-sen.2018.5239 https://www.wikidata.org/entity/Q111898317 db/journals/iet-sen/iet-sen13.html#OranVSC19

Ana Carolina Oran Elizamary Nascimento Gleison Santos Tayana Conte Analysing Requirements Communication Using Use Case Specification and User stories. 214-223 2017 SBES https://doi.org/10.1145/3131151.3131166 conf/sbes/2017 db/conf/sbes/sbes2017.html#OranNSC17 Taynah Almeida Ana Carolina Oran Gleison Santos Tayana Conte Como desenvolvedor quero utilizar user story para representar os requisitos que levam à definição do MVP e criação de Mockups. 251-265 2017 SBQS https://doi.org/10.5753/sbqs.2017.15105 conf/sbqs/2017 db/conf/sbqs/sbqs2017.html#AlmeidaOSC17

Ana Carolina Oran A Set of Artifacts and Models to Support Requirements Communication Based on Perspectives. 1-5 2016 41 ACM SIGSOFT Softw. Eng. Notes 6 https://doi.org/10.1145/3011286.3011303 db/journals/sigsoft/sigsoft41.html#Oran16

Natasha M. Costa Valentim Jacilane Rabelo Ana Carolina Oran Tayana Conte Sabrina Marczak A controlled experiment with Usability Inspection Techniques applied to Use Case Specifications: comparing the MIT 1 and the UCE techniques. 206-215 2015 MoDELS https://doi.org/10.1109/MODELS.2015.7338251 https://doi.ieeecomputersociety.org/10.1109/MODELS.2015.7338251 conf/models/2015 db/conf/models/models2015.html#ValentimROCM15 Luis Albuquerque Ágatha de Almeida João Dallyson Sousa de AlmeidaJoão Almeida 0003 Taynah Almeida Lucas S. Araújo Marcelo Ayres Renato Balanciere Renato Balancieri Hualter O. Barbosa Monalessa Perini BarcellosMonalessa Barcellos Raimundo S. BarretoRaimundo da Silva Barreto Margefson Barros Bruno A. Bonifácio Ivanilse Calderon Edna Dias Canedo Adailton Castro Miguel Castro Renata Gabriella Vieira Castro Sérgio Cavalcante Sergio Cleger-TamayoSergio Cleger Tamayo Thiago Adriano Coleti Eliane Collins Tayana Conte Marcelo Santana Costa Eduardo Bulling Couto Raquel F. V. Cunha Adriana Lopes DamianAdriana Lopes José Carlos Duarte Oswald Ekwoge Eduardo Feitosa Caroline da Encarnacao Fernandes Bruna Ferreira A. César C. FrançaCésar França Breno B. N. de FrançaBreno Bernard Nicolau de França Sávio Freire Gabriel da Silva Freitas Bruno Gadelha Renato De Souza Garcia Camilla Rosas Gomes Gilleanes T. A. GuedesGilleanes Thorwald Araujo Guedes Guilherme Corredato Guerino Eduardo A. Jesus Enéas Mesquita Cunha Júnior Geraldo Braz Júnior Ivaldir H. de Farias JúniorIvaldir de Farias Júnior Bhruno Roan Leifheit Elcione Lima Rayfran Rocha Lima Fabian Oliveira Lopes Gretchen T. MacedoGretchen Torres de Macedo Ivan do Carmo MachadoIvan Machado 0001 Malu Mafra Nayane Maia José Carlos Maldonado Phelipe Silva Malheiros Felipe Sonntag Manzoni Sabrina Marczak Johnny Marques Leonardo C. MarquesLeonardo Carneiro Marques Thiago S. Martins Patrícia Matsubara Aurea MeloÁurea Hiléia da Silva Melo Edierley Messias André Luiz Mendes Miranda Letícia Braga Montenegro Marcelo Morandini Walter Takashi Nakamura Elizamary Nascimento Adolfo Gustavo Serra Seca Neto Kennedy Nunes Anselmo Cardoso de Paiva Rafael Parizi 0001 Marcela Pessoa Thiago Queiroz Jacilane Rabelo Sheila S. Reinehr Rayssa Campos dos Reis Erick Ribeiro Luis Rivero 0001 Larissa Rocha 0002 Simara Rocha Rávella Rodrigues Ganiyat Saleeman Gleison Santos Jonathas Silva dos Santos Reine Santos Rodrigo Pereira dos Santos Hellmut Alencar Schuster Aristófanes Corrêa SilvaAristófanes C. Silva Suelen Silva Williamson Silva Sérgio Soares Paulo Silas Severo de Souza Igor Steinmacher Natasha M. Costa Valentim Pedro Henrique Dias Valle Davi Viana Ricardo Ferreira Vilela João Emilio Antonio Villa