Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier.

Simon T. Fuchs

Simon T. Fuchs Janik Schnellbach Holger Wittges Helmut Krcmar Human vs. Automated data annotation: Labeling the data set for an ML-driven support ticket classifier. 102534 2026 162 Data Knowl. Eng. https://doi.org/10.1016/j.datak.2025.102534 db/journals/dke/dke162.html#FuchsSWK26 streams/journals/dke

Simon T. Fuchs Janik Schnellbach Lukas Schmidt Holger Wittges Data Annotation for Support Ticket Data: A Literature Review. 1556-1565 2024 HICSS https://hdl.handle.net/10125/106573 conf/hicss/2024 db/conf/hicss/hicss2024.html#FuchsSSW24

Ludwig Lautenbacher Patroklos Samaras Julian Müller 0007 Andreas Grafberger Marwin Shraideh Johannes Rank Simon T. Fuchs Tobias K. Schmidt Matthew The Christian Dallago Holger Wittges Burkhard Rost Helmut Krcmar Bernhard Küster Mathias Wilhelm 0001 ProteomicsDB: toward a FAIR open-source resource for life-science research. 1541- 2022 50 Nucleic Acids Res. D1 https://doi.org/10.1093/nar/gkab1026 https://www.wikidata.org/entity/Q114998875 db/journals/nar/nar50.html#LautenbacherSMG22

Simon T. Fuchs Clemens Drieschner Holger Wittges Improving Support Ticket Systems Using Machine Learning: A Literature Review. 1-10 2022 HICSS http://hdl.handle.net/10125/79570 conf/hicss/2022 db/conf/hicss/hicss2022.html#FuchsDW22 Omar Shouman Simon T. Fuchs Holger Wittges Experiences from Teaching Practical Machine Learning Courses to Master's Students with Mixed Backgrounds. 62-67 2021 Teaching ML https://proceedings.mlr.press/v170/shouman22a.html conf/teachml/2021 db/conf/teachml/teachml2021.html#ShoumanFW21 Christian Dallago Clemens Drieschner Andreas Grafberger Helmut Krcmar Bernhard Küster Ludwig Lautenbacher Julian Müller 0007 Johannes Rank Burkhard Rost Patroklos Samaras Lukas Schmidt Tobias Schmidt 0003Tobias K. Schmidt Janik Schnellbach Omar Shouman Marwin Shraideh Matthew The Mathias Wilhelm 0001 Holger Wittges