Hasan A generic auditing framework for compliance verification of internet service level agreements. 2007 ETH Zurich 1-275 978-3-8322-6201-3 https://d-nb.info/984067248 https://hdl.handle.net/20.500.11850/149822 https://doi.org/10.3929/ethz-a-005369625 https://www.base-search.net/Record/6b4b4a3ba7fd2a0ee1d5e75896658252e637e37dad151ff7f233723abebff496 base-search.net (ftethz:oai:www.research-collection.ethz.ch:20.500.11850/149822)