Authors:
Salomé Azevedo
1
;
2
and
Ana Rita Londral
2
Affiliations:
1
Department of Engineering and Management, Instituto Superior Técnico, Lisbon, Portugal
;
2
Value for Health CoLAB, NOVA Medical School, Lisbon, Portugal
Keyword(s):
eHealth, Healthcare Pathways, Outpatient, IoT, Patient-centered Design.
Abstract:
The introduction of digital innovation in established healthcare pathways needs collaborative work among technology providers and clinical teams. Further, the involvement of patients is a key-factor as a highly-impact resource in the design of effective services and sustainable innovation in Healthcare. This paper presents two use-cases where a common methodology is being applied in two different hospitals, to digitize outpatient healthcare pathways using IoT technologies for remote monitoring patients at home. The methodology is driven by principles of user-centered design and focused on outpatient outcomes measurement. It is described in three steps: ”as-is” process design, process mapping for the new service and deployment strategy. From context requirements to results evaluation, clinical teams and patients are actively involved in the service design.
