Natural Language Processing

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The hidden cost of enterprise AI: 6.4 hours a week babysitting bots

AI is automating more than a quarter of digital work, but employees are spending hours managing the technology, creating new bottlenecks.

By Taryn Plumb

11 Jun 20267 mins

ChatbotsEmployee ExperienceNatural Language Processing

Articles

Making the most of sentiment analysis

Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Hereu2019s how organizations can capitalize.

By Maria Korolov

7 Oct 2021 9 mins

AnalyticsArtificial IntelligenceNatural Language Processing

What is sentiment analysis? Using NLP and ML to extract meaning

Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video.

By Maria Korolov

9 Sep 2021

AnalyticsMachine LearningNatural Language Processing

AWS and Qualtrics offer new ways to gauge customer sentiment

Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.

By Peter Sayer

9 Aug 2021

Machine LearningNatural Language ProcessingTechnology Industry

AI presents governance questions for NZ IT leaders

Issues include bias in recruitment, lack of transparency in algorithmic management, customer understanding, and inadvertently creating new cyberattack vectors.

By Sarah Putt

27 May 2021

Artificial IntelligenceIT GovernanceMachine Learning

Chatbot at forefront of training organisation’s effort to scale globally

Exemplar Globalu2019s New Zealand-based CEO describes its efforts to create Emma, an IBM Watson-based chatbot whose first phase helps users find answers.

By Sarah Putt

4 Feb 2021

Education and Training SoftwareMachine LearningSoftware Development

NLP poised to revolutionize the enterprise

From powering customer-facing chatbots, to keeping track of contractual commitments, to making the most of meetings, natural language processing holds great potential to transform your business.

By Mary Branscombe

17 Jul 2020 12 mins

Artificial IntelligenceMachine LearningNatural Language Processing