Recent Discussions
Verified - still no hardware developer program access
It took eight weeks under ticket 2604250040000011 to be verified. Now that I am verified, I do not have any developer program access or roles to assign. I have raised a new ticket 2606160040010562. JillArmour is there a way to make this actually get resolved please? It's great that I am finally verified, but the intention of the original request was to be able to use the program. I feel they have not understood and have closed the request. ThanksPartner Enablement Calls for CSP Partners!
Microsoft invites you to our CSP Partner Enablement Series, where we’ve combined the CSP Community call and the CSP Technical Training call and into a single, streamlined call. This new format brings together high priority partner updates, technical/adoption enablement, and best practices into one cohesive experience, making it easier for partners to stay informed and prepare for change. You are welcome to access old calls or join future ones! CSP Partner Enablement seriesICYMI: Partner Blog | How Microsoft is simplifying the path to partner business value
Recent updates to the Microsoft AI Cloud Partner Program are designed to reduce friction, make resources easier to use and support partners in turning participation into growth and profitability. Partners have been clear: working with Microsoft should be simpler. As your business scales and customer expectations rise, every hour matters. You need program experiences that reduce friction, make next steps clearer, and empower your teams to put benefits, guidance, and resources to work without unnecessary complexity. Continue reading blog hereICYMI: Partner Blog | How Microsoft is simplifying the path to partner business value
Recent updates to the Microsoft AI Cloud Partner Program are designed to reduce friction, make resources easier to use and support partners in turning participation into growth and profitability. Partners have been clear: working with Microsoft should be simpler. As your business scales and customer expectations rise, every hour matters. You need program experiences that reduce friction, make next steps clearer, and empower your teams to put benefits, guidance, and resources to work without unnecessary complexity. Continue reading herePrice increase D365, impact on Base/Attach model?
Hi all, Microsoft announced a general price increase of D365 licenses, with a increase of 10-15% for certain suites. See following blog: New pricing for Microsoft Dynamics 365 effective October 2024 - Microsoft Dynamics 365 Blog. I wonder how this price increase will affect the Base/Attach model and combinations you can make. Eg. the D365 Sales Enterprise license with increase from $95 --> $105. While the D365 BC Premium will remain on $100 (no increase for BC). This means, Sales Enterprise will be more expensive than BC Premium. Currently we can attach Sales Enterprise on a BC Premium license: General rule of thumb is that the Base license must be the highest priced license, and Attach licenses should be the cheaper licenses. But with this price change this will be turned around between Sales/BC. So how will this price increase impact the Base/Attach model for such cases and existing customers? Cheers, MartijnICYMI: Partner Blog | Partners agree: Benefits packages deliver ROI
Microsoft partner benefits packages start at $350 and, when fully utilized, can unlock significant value for partners. They empower you to run your business more efficiently, accelerate skilling and innovation, and improve solution quality. Continue reading here!Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
HELP!!!! I am so fustrasted with Microsoft Vetting Process
I NEED SERIOUS HELP, I PROVIDED EVERYTHING SINGLE DOCUMENTATION THAT IS NEEDED TO FINISH THE MICROSOFT AI PARTNER PROGRAM. I WAS WORKING WITH SWETA S. THATS THE SUPPORT PERSON AND AFTER PROVIDING ALL DOCUMENTS AND WEBSITE, OVER A MONTH (DELAY RESPONSES) THIS PERSON SWETA JUST CLOSES THE CASES WITH NO REASON WHY. I AM SOOOO FURIOUS RIGHT NOW. I FEEL LIKE I WANT TO GO TO WASHINGTON.
Blocked enrolment, Trust Code 715-123160, requesting manual review
Hi moderators, Our Partner Center enrolment is blocked by the automated trust evaluation system, and we cannot open a support ticket because the workspace dropdown is empty (the known issue for blocked enrolments). Requesting escalation to the Vetting and Enrollment / Trust & Safety team for manual review and to clear the block. We are a legitimate, newly registered Australian business and all details match our official government records. Entity - Legal entity: Deca IT Pty Ltd - ACN: 698 030 465 - ABN: 46 698 030 465 (active from 13 May 2026, verifiable on ABN Lookup) - Registered address: 532 City Road, South Melbourne VIC 3205, Australia - Tenant: decait.onmicrosoft.com - Partner ID / MPN ID: Unknown due to error Error details from the blocked screen - Reference number: 715-123160 - Transaction ID: c2c23a10-9d90-44a7-afa4-36ec6ef5b846 - Correlation ID: 07bac0f0-050b-4bdd-8918-71e62b4746fb Symptom Account settings > Legal info is completely empty (no profile tabs), so no legal business profile was ever saved. Enrolment appears to have been blocked before the profile could be created. Attempting to proceed returns the trust error above. Verification already completed - Domain decait.com.au is registered in the company's name - Public website is live at https://decait.com.au with full legal footer (entity name, ACN, ABN, registered address), plus Privacy and Terms pages - ABN Lookup confirms entity name DECA IT PTY LTD at the address above I am the account owner and Global Admin of the tenant. I can provide the account owner email, identity documentation (ASIC Certificate of Registration, ABN record, proof of domain ownership), and complete identity verification privately. Please let me know the best private channel, or DM me here. Thank you for your help.
Working on AI project and portfolio management upgrades
Hi folks! My name is Brad Messer (https://www.linkedin.com/in/bradmesser/) and I'm working on a few new businesses at the moment, but one of interest here is AI into the nitty-gritty issues in project management software that make us and our poor PMP friends miss not having friendlier tooling inside the tools already. There's a lot of things I'd like to work on, but I've discussed just 5 core things with business partners and initial potential clients on a wider scale in the PM market. Now I'd like to socialize these enhancements inside companies who use MS Project to get their feedback and potentially find a beta testbed we can work with. You can and would expect a standard enterprise development process and quality with no stone left unturned to give you the best quality we can. My background was embedding AI into $3 trillion banking transactions on mainframes, so I've really learned that eye to detail is key when doing something like this. Beyond that, all feedback will be considered, prioritized, and integrated into the product as we GTM and the features won't just be a GPT integration. We're digging deep and want to do real embedded interesting work which I hope to share with you all. If you'd like to talk more, please reach out at calendly.com/messerb5467 or find me on linkedin.com/in/bradmesser. Hope we get to talk!Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.D365 FO IUR - legacy benefits
Dear Community We have been using a D365 Finance instance since 2019 as IUR. As from my understanding, from the old silver/gold ERP competency. Since we bought the legacy benefits this summer, I assumed we‘ll get the D365 instance extended as well. But know I have to learn, that this is not included in the legacy benefits and our subscription will run out in one month. We‘d have to buy the subscriptions - really funny, we can not even use the software internally that we are selling/implementing at our customers? I know, we could get the Business Applications Designation - but for a partner with 20 employees, there is no chance to reach this (maybe for one year, but not a couple of years consecutively). Any ideas on this one? cheers DanielWhat phone number checks happen with Identity Verification?
My MAICPP enrollment was rejected at the identity verification step with "primary contact details did not match" and no further detail. I'm trying to understand whether the primary contact phone number plays any role in this check before I reapply. Specifically: Is the number checked for line type (mobile vs virtual), or is it just stored as contact info with no verification role? Support tickets keep getting closed with links to articles that don't cover this. Any insight appreciated.
Request to Reopen Account Workspace - Employment Verification Failure (Sole Trader Domain Alignment)
Hello Partner Compliance Team, I am writing to request a manual review and escalation to reopen my Partner Center verification workspace. My application was recently rejected at the Employment Verification stage, and my portal is currently displaying a locked banner stating that no appeals are available. Case Context: Legal Entity Name: Tim Martin Trading as TIM S IT Service Partner ID: 7123007 Structure: Registered Australian Sole Trader Root Cause & Corrective Action: The automated system appears to have flagged a domain misalignment because my primary login/contact email was initially set to a legacy domain (email address removed for privacy reasons). Because I operate as a sole trader, this legacy domain and my primary business domain are both fully registered under my exact same Australian Business Number (ABN). Furthermore, my official corporate business domain is already fully DNS-verified and linked directly as an active domain inside this exact same Microsoft tenant. Because the portal is currently locked, I am unable to modify the primary contact fields or upload supporting documentation to clear this automated flag. Request: Could a verification analyst please manually reopen my legal info workspace? This will allow me to align the primary contact email with the tenant's primary verified business domain and provide our official Australian Business Register (ABR) documentation to complete the process. Thank you for your time and assistance in resolving this loop.Two months stuck in verification with zero actionable feedback.
Hello Partner Compliance / Vetting team, I am posting here out of frustration, because after two months we have run out of other options. We are a fully registered, completely legitimate company trying to enroll in the Microsoft AI Cloud Partner Program and as a CSP Indirect Reseller. Every piece of our information is valid: the legal business name and registered address match our national company registry exactly, we own our email domain, we have a live business website, and the primary contact is a real named individual on a company-domain email. There is nothing about our company that is unclear or unverifiable. Despite this, our verification keeps getting rejected — and every single time we appeal or contact support, we receive the exact same generic, copy-paste response with no specifics whatsoever. The entire reply we get, every time, is: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application." That is the whole message. It does not say which check failed (Email ownership? Employment? Business? Due diligence?). It does not say what information was supposedly wrong. It does not say what to fix. The "Fix now" button does not even let us upload anything. We also have a support case open (Case ID 2606080040005279), and it has gone nowhere — front-line support openly tells us they cannot see the vetting details and cannot help. So I have to ask plainly: how is a legitimate, properly registered business supposed to pass a process that gives no actionable feedback at all? It is frankly unacceptable that the only way to reach a human who can actually look at our case is to hunt down a public community forum, two months in, and hope someone responds. This is not a reasonable onboarding experience for partners who simply want to do business with Microsoft. What I am asking for: 1. A manual review of our account by someone who can actually see the vetting result. 2. The specific check that failed and the exact discrepancy found — i.e. tell us what is wrong so we can fix it. 3. Reopening / reset of the closed application. We can immediately provide every supporting document — company registry extract, VAT and DUNS records, domain ownership invoice, and government-issued ID for the primary contact. To keep things private, I will share full account details via direct message on request. We genuinely want to be a Microsoft partner. We just need someone to tell us what to fix instead of sending the same closed-application email on a loop. Thank you, Armin Partner ID: 7106145 Support Case ID: 2606080040005279New Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, DanHow to navigate multi-currency private offers and optimize global deals in Microsoft Marketplace
Selling through Microsoft Marketplace increasingly means operating across regions, currencies, and complex billing scenarios and understanding how multi-currency private offers work is critical to successful deal execution. Multi-currency private offers enable partners to scale globally, but require a clear understanding of how FX rates, timing, and pricing conversions impact both customer costs and partner payouts throughout the transaction lifecycle. Gain practical insights into how pricing is set and converted, how timing influences outcomes, and how to structure deals more predictably across geographies. Learn how to confidently manage cross-border transactions, reduce risk from currency fluctuations, and strengthen your Microsoft Marketplace strategy for global growth. 👉 Read the full article Multi-currency private offers in Microsoft Marketplace: What partners need to know or watch the recent office hours session Multi‑currency private offers in Microsoft Marketplace
Events
As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
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As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
Online
Recent Blogs
- The Solutions Partner designation and specialization pages have been updated to give you a clearer, more guided path through your designation and specialization journey. These updates are designed so...Jun 17, 2026
- Make your mark on the 2026–2027 Microsoft AI Tour. This one‑day event series is traveling to 30+ cities in priority markets around the globe, and you have the opportunity to become a sponsor. Sponso...Jun 17, 2026
