Commure

Cem Torun spent two years in pre-med because his parents wanted a doctor in the family. A volunteer shift at a palliative oncology center changed his mind. He taught himself to code instead, wanting to fix healthcare's problems at a scale one patient couldn't reach. Four months into what became Commure's Ambient AI, it was just him and an unproven concept. He's now VP of Engineering for Ambient AI, leading a team of more than 40. "Commure's instinct is to build leaders from the ground up and give them the support to grow into it," he says. Read more about Cem's path: https://lnkd.in/g43Jxjpx

I don't feel like I could call myself a physician and look other physicians in the eye if I didn't have a clinical practice myself." That's Dr. James Colbert, MD, MBA, Commure’s Chief Medical Officer, on why he still sees patients weekly even as he helps shape how AI transforms healthcare at Commure. Jamie sits on Commure's clinical council, a group of practicing clinicians who guide what we build and how we talk to customers about where AI fits in care. Active practice means they understand clinician hesitancy firsthand. They know what builds trust in busy workflows, and they catch what matters before it reaches scale. We sat down with Jamie to talk about trust, accountability, bias, and why the humanistic side of healthcare isn't optional: https://lnkd.in/gTCa33gm

30% of patient calls to health systems never get answered. Multiply that across a call center handling tens of thousands of calls a month, and the math turns into millions of dollars worth of lost revenue, plus thousands of patients waiting longer for care or never getting seen at all. In her new Forbes piece, Deepika Bodapati, COO of Commure, breaks down why the call center is where patient access breaks first, and what changes once an AI agent answers every call, resolves it, and writes the outcome into the EHR in real time. Health systems running Commure's AI Call Center Agents are seeing 50%+ improvement in schedule rates, and a 50%+ reduction in support labor costs. One organization cut call abandonment from 30% to 1% in six months. Read Deepika's piece: https://lnkd.in/gtvRM9sp

Referral response time decides which home health agency gets the patient, and most intake teams are still competing against fax queues and manual spreadsheets to win that race. We built Commure Orchestrator for Home Health to close that gap. It captures referrals from every channel, structures the clinical and payer data automatically, and runs eligibility and service area checks before anyone touches the file. Communication across intake, clinical, and scheduling stays in one queue, and accepted referrals write directly back into the EHR with no manual entry on the back end. Orchestrator is already processing hundreds of thousands of referral tasks autonomously across home health, ambulatory, and specialty care settings. Read how it works: https://lnkd.in/g8ypWAnm

Dr. Darin Brannan, MD, MPH, FAAP and his team at Bethany Children's Health Center used to wait one to two weeks between writing a note and getting it signed. With Commure Ambient AI, that gap has closed to near real time, and he's seen higher satisfaction from his end users too. KLAS Research heard the same thing from Commure customers across the board: a 93.3 overall performance score, with 100% of those surveyed saying they'd buy it again. Read the KLAS First Look: https://lnkd.in/g8w2CXup

Two days at HIC Sydney wrapped with the same theme running through every conversation: health systems want ambient AI that fits into the EHR workflows they already use. Donald Lazure, PA took the stage to share what happened when WellNow Urgent Care deployed Commure Ambient AI across more than 600 providers, from adoption to the revenue impact that followed. Our team members were onsite, walking operators through live deployments and answering the questions that come up once ambient AI moves past the demo stage. #HIC26 #AustralasianAustralasian Institute of Digital Health (AIDH)

On Care Shift this week, Tanay Tandon breaks down why voice agents are experiencing such rapid growth right now. The answer: context through deep EMR integrations. We process tens of billions of dollars in claims annually, connecting us directly to payers, workflows, documentation systems, and back-office operations. Standalone voice vendors don't have that. Customers see the difference and consolidate around one platform. He also covers why point solutions won't survive, how token costs actually change the unit economics of healthcare, and more on the rest of the episode with Sathvik Bilakanti.

Day one at HIC Sydney is in the books, and the conversations at Booth 13 landed right where we expected: health systems want ambient AI that fits into the EHR workflows they already use. Six Commure team members spent the day walking operators through ambient clinical documentation, from demo to live deployment, including a visit from the MEDITECH team. Today, Donald Lazure, PA takes the stage at Track 4, breaking down how ambient AI moved from documentation tool to revenue lift at WellNow Urgent Care. If you're at HIC, come find us at Booth 13. #HIC2026 #Australasian Institute of Digital Health (AIDH)

Providers spend 10-20 minutes prepping for a 5-10 minute visit. Most of that time goes to hunting down labs, imaging, and missing documents one screen at a time. That pattern became obvious to Shailee Samar, Head of Product, who spent weeks shadowing providers in their daily workflows. It's what led Commure to build Patient360: a longitudinal data foundation that unifies a patient's full clinical history into one structured picture, powering specialty-tailored pre-visit summaries powered by AI. Teams that once prepped charts a week out can review the summary 2 minutes before walking in. One practice built it into their daily huddle. Learn more about Patient360: https://lnkd.in/g366xGh5