Fatal error email

  • Resolved savingpatterns

    (@savingpatterns)


    3 weeks, 4 days ago

    Hello, upon updating my Jetpack this morning I instantly received any email from WordPress blaming Jetpack for a fatal error. The site looks ok and my jetpack connection is healthy. However I seem to be unable to publish new products. Is there somewhere secure I can forward the email with the error details?

    The page I need help with: [log in to see the link]

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  • Plugin Support fujifika (a11n)

    (@fujifika)

    3 weeks ago

    Hi @savingpatterns ,

    Thank you for reaching out about the fatal error email after updating Jetpack.

    When Jetpack updates, WordPress sometimes detects a brief error during the transition between versions (as files are reorganized) and sends a “Technical Issue” email. This is typically a one-time event that does not persist after the update completes. Your Jetpack connection is looking healthy on our end, which is a good sign.

    That said, the inability to publish new products is worth investigating further, and we would mainly like to take a closer look at the error details pointing to Jetpack from that email just in case.

    You can securely reach us through this contact form and include the error details there.

    Looking forward to hearing from you!

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