Field “Other e-mail addresses” non accessible

• 

  jeanlouiswalnier · Member · Aug 11, 2026 at 11:54 am

  • Copy link
  • Add topic to favorites

  Hello. Under “Settings (Réglages in french) / Writing (Ecriture), we find a field named “Other e-mail addresses”. But next to this field, there is a message indicating : “This field is temporarily unavailable”. Therefore, obsolete e-mail addresses cannot be deleted. Any known reason ? Thanks in advance for any help ! Jean-Louis

  The blog I need help with is: (visible only to logged in users)

• 

  aundigitaluae · Member · Aug 12, 2026 at 7:33 am

  • Copy link

  Hi Jean,
  WordPress.com provides security controls for data stored within its hosting infrastructure; however, the publicly available WordPress.com documentation does not specify a universal encryption-at-rest algorithm applicable to all customer data. We therefore do not make an unsupported claim regarding AES-256 or another specific at-rest encryption standard. For the institucional.worten.pt environment, confirmation of the applicable encryption-at-rest standard, key-management controls and cryptographic implementation should be obtained directly from WordPress.com/Automattic.

• 

  justjennifer · Member · Aug 12, 2026 at 8:47 am

  • Copy link

  Hi there @jeanlouiswalnier That field at https://cnbbw.wordpress.com/wp-admin/options-writing.php is only used to add emails of non-users of your site who should receive email notifications of post changes. You can learn more here https://wordpress.com/support/email-post-changes/

  The site owner’s email is always shown in that box, but grayed out.

  To remove a non-user, uncheck the box next to their email address in the area just above it “Users to Email”. Remember to save your changes by clicking the button at the bottom of that page.

  If you are trying to change the email on the site owner’s account, that is done at Account Settings https://wordpress.com/me/account

  Post back here if that doesn’t answer your question or you need more help.

• 

  aundigitaluae · Member · Aug 12, 2026 at 9:38 am

  • Copy link

  The “This field is temporarily unavailable” message is most likely related to a temporary WordPress.com limitation or change to the Settings → Writing → Other e-mail addresses feature, rather than an issue with your individual blog.

  Since the field is disabled, the old email addresses cannot be removed from that screen at the moment. I would recommend checking WordPress.com → Account Settings → Security/Email to see whether those addresses are managed at the account level.

  If they are not available there either, WordPress.com Support would need to confirm why the field is disabled and remove or update the obsolete addresses if necessary. There is no need to modify the site’s content or database for this issue.

  In short, the blog itself is unlikely to be the cause; the message indicates that WordPress.com has temporarily restricted editing of this particular setting.