Categories

• Android

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  • My Store
  • Orders
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• iOS

  • Menu
  • My Store
  • Orders
  • See all topics

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Documents

• Additional users

  This guide explains how to add users to your store so they can access the WooCommerce Mobile App. The app supports the Shop manager and Administrator roles, and the process for adding users depends on whether your store is connected to Jetpack. With additional users, you can delegate tasks such as inventory updates, customer service, […]

• AI Support Chat

  The WooCommerce Mobile App includes a built-in AI-powered support chat that helps you troubleshoot common issues directly from your phone or tablet. The AI assistant can diagnose problems, suggest fixes, and — when needed — connect you with our human support team. Requirements How to access AI Support Chat Starting with app version 24.9, AI […]

• App language settings

  The Woo Mobile App for Android and iOS will use the language set in your device settings. For example, if your phone or tablet is set to English, the Woo Mobile App will also be in English. If you change the system language to French, the app will update to reflect this change. The following […]

• Barcode and QR code scanner

  Looking to use a physical scanner in Point of Sale (POS) mode? Check out our documentation here. The WooCommerce Mobile App supports the most widely used barcode formats on both Android and iOS platforms. This powerful tool streamlines your workflow by allowing you to create new orders directly from the Orders screen. Add products to […]

• Cash payments

  Merchants using the WooCommerce Mobile App can accept payments in person via card reader, Tap to Pay, or cash. How to enable cash payments To enable cash payments through the mobile app: Still experiencing issues? If you’re using the Jetpack plugin to connect the mobile app to your site, ensure that the Jetpack connection is […]

• Creating or editing orders on the mobile app

  The latest versions of the mobile apps (versions 8.9.0 and above) give you the ability to create orders. Note: To obtain the best experience, we recommend you update your store to the latest version of WooCommerce. The mobile apps currently support: Creating a new order Follow these steps to create an order: Adding Products & […]

• Creating, viewing, and editing coupons

  Managing coupons in the WooCommerce Mobile App is similar to your desktop site. To learn more about coupon management, please see Managing coupons in WooCommerce. To view, edit, or create a coupon in the mobile app, tap Menu > Coupons. Viewing coupons Creating a coupon From the Coupons menu, click the add/plus (+) icon in […]

• How do I log out from all my devices?

  From time to time, you may need to log out of all devices connected to your WooCommerce store — including the WooCommerce Mobile App. For stores connected to Jetpack: You must log out of the Woo Mobile App and log back in to reconnect your device. For stores connected via application passwords: Still experiencing issues? If […]

• How do I log out from all my devices?

  From time to time, you may need to log out of all devices connected to your WooCommerce store — including the WooCommerce Mobile App. For stores connected to Jetpack: You must log out of the Woo Mobile App and log back in to reconnect your device. For stores connected via application passwords: Still experiencing issues? If […]

• How timezones work in the Woo Mobile app

  The Woo Mobile App uses the timezone set in your site’s WP Admin dashboard under Settings > General > Timezone. If this information is not available, the mobile app will default to the timezone of the device being used; this applies to all statistics and order-related information. Example For example, let’s say your store is […]