Using Feedback in Development

"Feedback is a gift. It's an opportunity to learn and grow" At Google, we believe in the power of feedback to drive improvement. Sometimes feedback can be tough to hear. But taking the time to unpack it, understand the perspective, and reflect on it is crucial. Why feedback matters: - It reveals blind spots we cannot see ourselves - It accelerates learning by shortcutting trial and error - It demonstrates that others are invested in your success - It creates alignment between perception and reality How to receive feedback effectively: 1. Approach with curiosity, not defensiveness When receiving feedback, your first reaction might be to justify or explain. Instead, listen deeply and ask clarifying questions: "Can you give me a specific example?" or "What would success look like to you?" 2. Separate intention from impact Remember that well-intentioned actions can still have unintended consequences. Focus on understanding the impact rather than defending your intentions. 3. Look for patterns across multiple sources Individual feedback may reflect personal preferences, but patterns across multiple sources often reveal genuine opportunities for growth. 4. Prioritize actionable insights Not all feedback requires action. Evaluate which points will have the greatest impact on your effectiveness and focus your energy there. 5. Follow up and close the loop Demonstrate your commitment by acknowledging the feedback, sharing your action plan, and following up on your progress. Creating a feedback-rich environment: - Model vulnerability by asking for feedback yourself - Recognize and celebrate when people implement feedback successfully - Make it routine through structured check-ins rather than waiting for formal reviews At Google, we've learned that organizations with robust feedback cultures innovate faster, adapt more quickly to market changes, and build more inclusive workplaces. Let's commit to seeing feedback not as criticism but as a valuable investment in our collective future. The discomfort is temporary, but the growth is lasting. #motivation #productivity #mindset

80% of feedback never changes behavior. Not because people don’t care… But because of how it’s delivered. Your style and tone makes a difference. The feedback you give can spark change or trigger resistance. It’s not about being “nice” or “tough.” It’s about being strategic. Here are 5 approaches that turn tough conversations into growth opportunities: 1. COIN Method For when performance needs a reset. Most people jump straight to criticism. But starting with context creates safety. “In yesterday’s meeting…” feels specific. “You always…” feels like an attack. The magic is in the Next step: Don’t just point out problems. Co-create solutions. 2. SBI Model For when you’re recognizing wins or addressing gaps. Vague praise like “Great job” doesn’t teach. Specific feedback does. “When you asked that clarifying question, the client leaned in…” That’s something they can actually repeat. 3. STAR/AR Method For when someone’s ready to level up. Most feedback looks backward. This one builds forward. Review what happened → then explore alternatives. You’re not just fixing mistakes. You’re expanding capacity. 4. DESC Script For when you need to set boundaries. Boundaries don’t push people away. They build trust. The key is Express. Own your experience without blame. “I feel…” lands. “You make me feel…” doesn’t. That’s how accountability shifts. 5. GROW Model For when someone needs guidance, not answers Old-school feedback = “Here’s what to do.” GROW = “Let’s uncover it together.” The power move? Stay curious longer. Ask “What else?” at least 3 times. The best ideas usually come last. One more truth: timing beats technique. Give feedback within 48 hours when memory is fresh. Don’t fire off complaints in the moment. And don’t wait for the once-a-year performance review. Find the sweet spot where perspective is clear and the moment still matters. That’s when feedback creates growth. ♻️ Repost if this helps you (or your team) have conversations that actually create change. 👉 Follow Desiree Gruber for more tools on storytelling, leadership, and brand building.

If your feedback isn't changing behavior, you're not giving feedback—you're just complaining. After 25 years of coaching leaders through difficult conversations, I've learned that most feedback fails because it focuses on making the giver feel better rather than making the receiver better. Why most feedback doesn't work: ↳ It's delivered months after the fact ↳ It attacks personality instead of addressing behavior ↳ It assumes the person knows what to do differently ↳ It's given when emotions are high ↳ It lacks specific examples or clear direction The feedback framework that actually changes behavior: TIMING: Soon, not eventually. Give feedback within 48 hours when possible Don't save it all for annual reviews. Address issues while they're still relevant. INTENT: Lead with purpose and use statements like - "I'm sharing this because I want to see you succeed" or "This feedback comes from a place of support." Make your positive intent explicit. STRUCTURE: Use the SBI Model. ↳Situation: When and where it happened ↳Behavior: What you observed (facts, not interpretations) ↳Impact: The effect on results, relationships, or culture COLLABORATION: Solve together by using statements such as - ↳"What's your perspective on this?" ↳"What would help you succeed in this area?" ↳"How can I better support you moving forward?" Great feedback is a gift that keeps giving. When people trust your feedback, they seek it out. When they implement it successfully, they become advocates for your leadership. Your feedback skills significantly impact your leadership effectiveness. Coaching can help; let's chat. | Joshua Miller What's the best feedback tip/advice, and what made it effective? #executivecoaching #communication #leadership #performance

The industry is witnessing a paradigm shift in the ever-evolving landscape of video game development. Over the past two decades, the escalation in game production scope, budget, and audience expectations has been monumental, particularly challenging for smaller studios. However, advancements in development tools have enabled these teams to create more complex games than ever. Yet, matching the spectacle of AAA titles remains a financially daunting task. The solution? A strategic pivot to emergent game design. This approach focuses on player agency and creativity rather than expensive, linear content many players may only partially experience. By analyzing trends and player behavior, it's evident that games offering open-ended, interactive worlds, like Minecraft or Fortnite, retain player engagement by fostering a creative ecosystem. This philosophy isn't just for indie developers; even AAA studios, such as Nintendo with "The Legend of Zelda: Tears of the Kingdom," are shifting towards systemic, emergent designs, emphasizing interactive, physics-driven elements over traditional, scripted sequences. Observing games like Pikmin shows that an extensive number of levels isn't necessary to maintain player engagement. Instead, Pikmin masterfully unveils its depth gradually, introducing layer upon layer of gameplay elements and features. This method, akin to the epiphanies in James Joyce's literature, incorporates a mix of exploration, building, and PvP elements that enrich the player's experience. Such games have been instrumental in teaching us how to align our development strategies with the dynamic preferences of the gaming community, focusing on depth and discovery over sheer volume. - Embracing player-driven experiences over linear narratives. - Shifting focus from high-cost setpieces to interactive, open-world environments. - Learning from modding communities and their innovative approaches. - Developing games that offer endless possibilities and replay value. - Collaborating and learning from emergent design projects for future success. #EmergentGameDesign #PlayerDrivenExperience #GameDevInsights #InnovativeGameplay #SystemicDesign #GamingTrends #InteractiveWorlds #CreativeGaming #GameIndustryShift #PikminAnalysis #GameDesignStrategy #FutureOfGaming #PlayerEngagement #DevelopmentTrends #GamingCommunityPreferences

Five things I worked on with Arne Slot over two years at Feyenoord: 1. High Performance Mindset - making sure every player in the team has a mental framework to help them find their best possible mindset as often as possible 2. Shared Mental Model - in essence a Team High Performance Mindset…with an all-in approach across the organisation…a shared language and set of behaviours related to best possible team mindset 3. Acceptance-Commitment - understanding that all players have unhelpful thoughts, emotions, and feelings. They don’t do them on purpose. They are (probably) best served learning how to accept their inner impulses…and commit to turning their attention onto their mental frameworks away from their unhelpful thoughts, emotions, and feelings 4. Every activity in every session is an opportunity to work on mindset and psycho-social skills…inject these into session design, coach behaviours, and training plans 5. Player participation in training sessions help players share their lens of the game, helps them develop their leadership skills, and positively influences teamwork. Finding ways to help players participate in training, engage, and talk is essential (Note: none of the above isn’t to suggest he didn’t know these…but they were things we discussed most and emphasised)

Leaders who avoid hard feedback aren’t protecting their people, they are setting them up to fail. Feedback is one of the most powerful tools we have in leadership but it’s also one of the most misused. Because leaders confuse compassion with avoidance, softening the truth until it loses all usefulness, or withholding it altogether under the guise of kindness. Compassionate feedback is about caring enough to be honest, in a way that allows other people to hear it. At APS Intelligence, we use a framework for compassionate feedback, designed to ensure that even difficult messages are delivered with clarity and respect: 1. Frame the feedback - Start by recognising effort and value to create psychological safety and remind people their work is seen and appreciated. 2. Ask permission - Feedback lands better when people feel like they have agency. Asking “Can I talk to you about something I’ve noticed?” is, as Dr. Shelby Hill says, a gentle knock on the door of someone’s psyche instead of barging in. 3. Be precise and objective - Describe what you’ve observed, not your interpretation of it. Feedback should focus on behaviour, not character. 4. Explain the impact - Share how the behaviour affects others or the work. Clarity about consequences builds accountability without blame. 5. Stay curious and open - Avoid assumptions. Ask questions that invite dialogue and understanding, not defence. 6. Collaborate on next steps - Offer support, not ultimatums. Feedback should be a shared problem to solve instead of a burden to bear. 7. End with perspective - Reaffirm their strengths and remind them that one issue does not define their value. Compassionate feedback allows honesty and humanity to coexist. It ensures that when people walk away, they feel respected, even if the message was hard to hear. This is a framework we use often at APS Intelligence. You can book a tailored workshop for your people managers or leadership cohorts to explore this further.

My workshop feedback method has a 100% response rate — and uses zero forms. I ditched post-workshop surveys because… no one filled them out and the ones who did wrote things like “Great workshop 🤗 ” (helpful… ish ⁉️ ). So now I use my four-question, four-colour sticky-note system at the closing of a workshop. It’s fast, visual, and human. It surfaces real language, real commitments, and real insight. Reflection becomes baked into the workshop instead of bolted on. Here’s the magic. I ask everyone to respond to these phrases individually 🟡 “I learned / liked / aha!” - Quick bursts of insight. One idea per sticky. No faffing. 🟢 “I will…” (What ideas do you plan to implement immediately?) - The gold. Actual commitments. I can instantly see what’s going to live beyond the room. 🔴 “I wish…” (What support do you need or what else do you wish we had explored today?) - Constructive, honest improvement ideas and what they need to succeed post-workshop. Better than any anonymous text box. 🔵 One word (What single word best describes your overall reaction to the session?) - These become my word cloud*, and it tells me the emotional temperature in one glance. Then, in small groups, participants choose their top insights, star them, and share them with the room. It turns into this joyful moment where you can see what activities really landed and what learning truly stuck. Impact? • I can literally see what resonated. • The “I will…” notes show behaviour change starting before people even leave the room. • The “I wish…” notes help me evolve each workshop immediately. • And the one-word cloud gives me a pulse check that’s surprisingly accurate. (see word cloud from 10 workshops* - 210 words - in comments) Yes, I still type them all into a spreadsheet by hand (there’s something human and connective about reading people’s handwriting). Then I let AI help me spot themes and patterns. It’s simple. It’s human. It works. And gives clients tangible, meaningful insights... Curious: how do you gather feedback that actually helps you get better? #PlayMore #JudgeLess #feedback #facilitation

If your team’s not speaking up… you’ve already lost. Not ideas. Not productivity. Trust. And once trust is gone? Innovation stalls. Collaboration dies. People check out—or walk out. The fix? Not another tool. Not another policy. But something far more powerful: Psychological safety. It’s not a “nice to have.” It’s the hidden engine behind every high-performing team. Here’s how you build it—one conversation, one decision, one moment at a time 👇🏼 1. Lead with curiosity, not judgment. ↳ “Help me understand…” beats “Why’d you do that?” 2. Admit your own mistakes. ↳ Model the safety you want others to feel. 3. Give credit generously. ↳ Shine the light on others—often and publicly. 4. Respond, don’t react. ↳ Let people tell the truth without fear of fallout. 5. Invite pushback. ↳ Ask: “What am I missing?” 6. Remove silent punishments. ↳ Reward honesty, not just agreement. 7. Normalize “I don’t know.” ↳ That’s how real learning starts. 8. Make feedback feel safe. ↳ Correct with care. Aim for growth, not shame. 9. Start meetings with check-ins. ↳ Connection before conversation. 10. Celebrate courage, not just results. ↳ Applaud the voice, not just the victory. Because when people feel safe, they don’t hold back. They contribute. They challenge. They soar. If you want your team to rise—safety comes first. Which one of these 10 will you lead with this week? ♻️ Share this with your network if it resonates. ☝️ And follow Stuart Andrews for more insights like this.

Only 26% of leaders create psychological safety in their teams*. This means just 1 in 4 leaders are truly tapping into the full potential of their people. Psychological safety is the secret ingredient that turns good teams into extraordinary ones—and it doesn’t require grand gestures. It’s the small, often overlooked actions that make the biggest difference. See the examples: 1. Admit your own missteps: 🗣 Example: "Last quarter, I missed a key detail in our strategy, and it led to a delay. Here’s how I’m adjusting my approach." 2. Ask for feedback, then act 🗣 Example: "After hearing your thoughts on our meeting structure, I’ve decided to shorten our agenda and focus more on discussion." 3. Show that asking for help Is normal 🗣 Example: "I’m struggling with this new software—can someone show me how to use this feature?" 4. Celebrate the journey, not just the destination 🗣 Example: "The presentation wasn’t flawless, but the way you tackled the research was impressive." 5. Give permission to challenge 🗣 Example: "I want someone to play devil’s advocate—how could this plan go wrong?" 6. Create space for dissent 🗣 Example: "Before we finalize, let’s hear from anyone who sees this differently." 7. Reframe failure as growth 🗣 Example: "Our experiment didn’t yield the results we hoped for, but we now know what to avoid next time." 8. Demystify decision-making 🗣 Example: "We chose this vendor because they align with our long-term sustainability goals." 9. Reward curiosity 🗣 Example: "That question opened up a whole new line of thinking—thanks for bringing it up!" 10. Spotlight the quiet contributors 🗣 Example: "I want to highlight Anna’s work on the backend—it’s crucial to our project’s success, even though it’s often behind the scenes." True trust doesn't come from protecting your people from conflict or tough conversations. It’s born from inviting in every voice, especially the ones that challenge the status quo. If you're not making space for diverse ideas, you're not just missing out—you're holding your team back. * 📚 Study source: McKinsey & Co., “Psychological safety and the critical role of leadership development,” 2021.

𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐈𝐬 𝐍𝐎𝐓 𝐚 𝐍𝐢𝐜𝐞-𝐭𝐨-𝐇𝐚𝐯𝐞 Many leaders still think of recognition as a soft, optional thing. A “nice-to-have” once the real work is done. But here’s the truth: Recognition is a 𝗱𝗿𝗶𝘃𝗲𝗿 𝗼𝗳 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲.   And a 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗹𝗲𝘃𝗲𝗿.     And a 𝗰𝘂𝗹𝘁𝘂𝗿𝗲-𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘁𝗼𝗼𝗹. When people consistently do good work and it goes unnoticed, this is what happens: They disengage They stop going the extra mile Or worse — they leave Not because they need praise. But because they need to know 𝐭𝐡𝐞𝐢𝐫 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. And they need to know what they should keep doing to perform even more. 💡 What gets recognised gets repeated. What gets ignored disappears. 𝐒𝐨 𝐡𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐝𝐨 𝐫𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐰𝐞𝐥𝐥? ✅ 𝗕𝗲 𝘁𝗶𝗺𝗲𝗹𝘆 Recognition delayed is recognition forgotten and denied. Don’t wait for the performance review: Say it when you see it! ✅ 𝗕𝗲 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 “Great job” is nice, but “The way you led that unhappy client call with calm and clarity was very professional and effective” is meaningful. And it will encourage them to do the same, again and again. ✅ 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝘂𝗿𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 Especially when effort was high and results were impacted by external factors. People need to feel seen for HOW they showed up, not just what they delivered. ✅ 𝗠𝗮𝗸𝗲 𝗶𝘁 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰, 𝗻𝗼𝘁 𝗮 𝗰𝗵𝗲𝗰𝗸-𝘁𝗵𝗲-𝗯𝗼𝘅 𝗲𝘅𝗲𝗿𝗰𝗶𝘀𝗲 Recognition only works if it’s sincere. Trying to “spread it evenly” so everyone gets their turn (like in those dreaded employee of the month awards) doesn’t make it fair. It makes it meaningless! People don’t want recognition for the sake of it. They want to feel seen — for something real, something they genuinely did well. Want to build a culture where people care? Start by showing them that 𝘆𝗼𝘂 𝗰𝗮𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝗱𝗼! #PeopleStrategy #LeadershipTips #Recognition #PeopleDevelopment #Startups #ScalingTeams #CultureMatters